The Rucksack Technology browser-based login system
This brief article explains how you get into one of our apps in your web browser
This article was updated December 2018. Reality may change without notice. If what you read here does not seem to match what you are seeing, please do let us know.
What do you need to get into the app? To get into your account in the app we have built for your firm, you'll need three pieces of information:
your private web address (long, ugly-looking URL)
your personal passphrase
your email address
Presumably you know your email address. You'll get the other two pieces of info from us, in separate email. Hang on to those emails.
The login process: FIRST TIME To get into the app for the first time:
Click the private web link we sent you by email
When challenged, provide your email address and your personal passphrase
That's basically it.
However, there are two other things to consider at this point.
First, the app will ask if you want to be remembered. If you are accessing the app from a computer or device used exclusively by you, then say yes. Otherwise, do not save your login.
Second, there is the question of whether to bookmark your private web address. Again, if you are accessing the app on a device used exclusively by you, you should definitely bookmark the address. See below for helping bookmarking the site. If you are sharing a device and you do not have your own private account space, you can still bookmark the site, so long as you trust the other person with whom you are sharing the device; but in this case, be sure to edit the bookmark so that it clearly indicates "Susie's database access" or something like that. If you are accessing the database on a public computer, do not bookmark the web address or save your login credentials.
The login process: NEXT TIME Next time you login using the same network, you'll get right in. The first time you logged in, the app made a note of the link between your private web address, your credentials, and the network you are using (technically: your public IP address) and after that it will remember you.
You will need to use the "First Time" instructions above if you log in from a new network (say, the first time you login from home or using a cellular data connection).
Saving your private web address (by bookmarking or other means) There are a lot of ways to save your private web address. If you are using Windows or MacOS, you can type Cntl-D (Windows) or Cmd-D (MacOS) to save a bookmark in your browser. Better yet, make your browser's bookmarks bar visible and drag the site icon to the bar to save the bookmark right there. You may even be able to drag the site's web address to your device's desktop, to create an alias there that you can open as if you were opening a document or application. If you are using a tablet or your phone, you'll have to find the "save bookmark" button for your mobile browser. Ask a tech-savvy colleague if one is handy, or call us and we'll be happy to help.
Saving your passphrase If you access the database from the same network on a private device, you won't need to enter your passphrase very often. If you are sharing a device, accessing from different locations, etc., you may need to enter it. Some users will memorize their passphrase quickly. In the meantime you can do one of the following this to remember the passphrase.
Save it (along with your private web address) in a password manager like LastPass, 1Password. That's the best approach.
Write the passphrase in a little note on your computer. Just the passphrase! Never put the passphrase and your private web address together.
Mark the email we sent you so that you can find it later easily. For example, in Gmail and many other apps (including our favoriate, ProtonMail) you can create a label like "KEEP" for important emails and label messages as appropriate. The messages we send with your passphrase and your private web address are definitely keepers.
And of course you can contact us if you lost necessary info and can't find it.